Effective Date: September 24, 2026
BACP Group LLC (“BACP Group,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you interact with our website, services, forms, and SMS communications.
INFORMATION WE COLLECT
We may collect information that you voluntarily provide to us, including your name, phone number, email address, contact information, service information, appointment information, and information submitted through our online forms.
HOW WE USE YOUR INFORMATION
We may use your information to:
• Schedule and confirm appointments.
• Provide customer service and support.
• Send service and maintenance updates.
• Provide warranty-related communications.
• Send account and product-related notifications.
• Respond to customer inquiries.
• Provide information about products and services.
• Send marketing or promotional SMS messages when you have separately consented to receive them.
When you provide your mobile phone number and opt in to receive text messages from BACP Group LLC, we may send recurring SMS messages according to the type of consent you provided.
Messages may include appointment confirmations, service and maintenance updates, warranty-related communications, customer service messages, account notifications, product information, special offers, and promotional communications.
Message frequency varies. Message and data rates may apply.
You may opt out at any time by replying STOP to any text message. You may reply HELP for assistance.
Consent to receive marketing text messages is not a condition of purchase.
MOBILE INFORMATION SHARING
We do not sell or rent your mobile phone number or SMS consent information.
Mobile information, including phone numbers and SMS opt-in consent data, will not be shared with third parties or affiliates for their marketing or promotional purposes.
Information may be shared with service providers when necessary to provide our communications and services, subject to appropriate confidentiality and data protection obligations.
SMS opt-in consent and related consent records will not be shared with third parties for their own marketing purposes.
DATA SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect the personal information we collect. However, no electronic transmission or storage system can be guaranteed to be completely secure.
YOUR CHOICES
You may request to access, update, or correct your personal information by contacting BACP Group LLC.
You may withdraw SMS consent at any time by replying STOP.
THIRD-PARTY SERVICES
We may use third-party service providers to operate portions of our business, website, customer communications, payment processing, scheduling, and messaging services. These providers may process information only as necessary to provide their services to us and subject to applicable agreements and requirements.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Updates will be posted on this page with an updated effective date.
CONTACT US
If you have questions about this Privacy Policy or our privacy practices, please contact:
BACP Group LLC
Email: [email protected]
Phone: (617) 388-6301
Website: https://bacpgroupllc.com